Richard M. Frankel, Ph.D

  • B.A., Sociology, Colgate University, Hamilton, NY  1968
  • Ph.D, Sociology, The Graduate School and University Center, City University of New York (Dissertation: Between Client and Server: Aspects of the Organization of Conversational Exchange During Service Encounters) 1977
  • Post Doctoral Research Fellow in Sociology and Mental Health Research, Boston University, NIMH  1977-1979
  • Fellowship in Medical Interviewing, American Academy on Doctor and Patient Society of General Internal Medicine  1989-1992

Richard M. Frankel, Ph.D., is Professor of Medicine and Geriatrics and a Senior Research Scientist at the Regenstrief Institute, Indiana University School of Medicine (IUSM). He is also a Senior Scientist in the Center on Implementing Evidence-Based Practice at the Richard L. Roudebush Veteran’s Administration Medical Center (VAMC).

Rich is a qualitative health services researcher and has spent the last 3 decades studying how doctors and patients communicate with one another. He is the co-author of “The Four Habits of Highly Effective Clinicians,” which has been taught to more than 10,000 physicians at Kaiser Permanente and is now being used in Norway, Ireland and Germany. He has published more than 165 research papers about clinician-patient communication, professionalism and ethics in medicine.